Questions, answered.
Orders, delivery, setup and care.
Orders & delivery
Costs, delivery times and tracking.
How much is shipping?
[Shipping costs, to confirm.] You see the exact cost at checkout, before you pay.
How long does delivery take?
Orders ship from the US. The estimated delivery dates are shown on the product page and at checkout, before you pay.
How do I track my order?
You get a tracking link by email when your order ships.
Returns
What is your return policy?
[Returns policy, to confirm.] Read the full refund policy.
Something arrived damaged.
We are sorry. Send a photo through the contact form and we will help. [Replacement steps, to confirm]
Setup
How do I set up the feeder?
Fit the bowl and plug in the 5V adapter (add 3 D batteries as backup if you like). Fill the hopper with dry food, then connect the Pettech app (iOS or Android) over 2.4 GHz Wi-Fi and set your meal times.
What Wi-Fi does it need?
A 2.4 GHz Wi-Fi network; 5 GHz networks are not supported. Several family members can control the feeder from their own phones.
Food & care
What food can go in it?
Dry food (kibble). Wet or raw food can't go in the hopper.
How do I keep it clean?
The stainless steel bowl lifts out for washing. Dry every part before you put it back, and wipe the base with a dry cloth rather than washing it.
Still have a question?
Send us a note. We reply within [reply time, to confirm].